Partner Privacy Policy

Effective Date: 11.01.2025

Company: Rellancer Software Solution Pvt. Ltd.

Introduction

This Privacy Policy outlines how Rellancer Software Solution Pvt. Ltd. (“we,” “our,” or “us”) collects, uses, shares, and protects the personal information of our partners who are authorized to onboard merchants through our platform. This policy is specific to Star Partners, Associate Partners, and Sub-associate Partners and does not apply to merchants or general users.

1. Partner Roles and Responsibilities

Rellancer Software Solution Pvt. Ltd. works with three tiers of partners:

• Star Partner
• Associate Partner
• Financial Information: Bank account details for payment processing.
• Sub-associate Partner

Each partner’s responsibility is to onboard merchants through our platform by collecting the required business information and submitting it online.

• Star Partners are added by the company’s admin.
• Star Partners can create Associate Partners.
• Associate Partners can create Sub-associate Partners. Each level of partner creation requires collection of specific personal data.

2. Information We Collect

To create a partner account and onboard merchants, we collect the following personal information from partners:

• Full Name
• Email Address
• Mobile Number (OTP verified)
• Aadhaar Card Details
• PAN Card Details
• Bank Account Details (after login credentials are issued)

We also collect metadata such as IP address, device information, and time of access for security and audit purposes.

3. How We Use the Information

We use the collected information for the following purposes:

• To create and manage partner accounts
• To verify identity and ensure secure access (via OTP verification)
• To enable partners to onboard merchants effectively
• To assign commission or payouts (bank account info)
• To maintain audit trails and ensure regulatory compliance
• To communicate relevant updates, instructions, or alerts

4. Data Sharing and Disclosure

We do not sell or rent partner data. We may share information with:

• Government or regulatory authorities (as required by law)
• Internal teams for verification and onboarding management
• Secure third-party platforms (if used for KYC verification, storage, or communication)

All third-party services used are bound by strict confidentiality and data protection agreements.

5. Data Security

We implement reasonable security measures to protect your data, including:

• Secure OTP verification
• Encrypted data storage
• Role-based access control
• SSL-secured platform

Your data is accessible only to authorized personnel within the partner hierarchy and system administrators.

6. Data Retention

Partner data is retained for the duration of their association with Rellancer Software Solution Pvt. Ltd. and for as long as required by law or for audit purposes.

7. Partner Rights

As a partner, you may:

• Request to view or update your personal information
• Request deletion of your data (subject to business and legal requirements)
• Contact us for any privacy-related concerns

8. Contact Us

For any queries, concerns, or privacy-related requests, please contact:

Email: partner@bobpey.com

Company: Rellancer Software Solution Pvt. Ltd.

Website: https://bobpey.com

9. Updates to This Policy

We may update this privacy policy from time to time. When we do, the revised policy will be posted on this page with the updated effective date.